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Case Study

Technology & Talent Review, Staffing and Onboarding Support


Technology & Talent Review, Staffing and Onboarding Support


International Fellowship of Christians and Jews of Canada

The Challenge

IFCJ Canada’s growth warranted their need to take ownership of their digital assets (website, donation forms & email marketing) in-house but did not have the staff or technical knowledge necessary to take on that responsibility effectively.

See the project Our Approach

Our Approach

We began by interviewing a cross-section of key personnel at IFCJ Canada to better understand roles, responsibilities and skill-sets as they related to their existing technology implementation. We then reviewed their technology stack to understand what technical skills would be required in-house to maintain and build upon the current state.

The output was a comprehensive document which outlined the current state of affairs, what would be needed to achieve autonomy and a sample job description for the role required to take them there.

The next phase of the engagement was to support IFCJ Canada through the hiring process to ensure the person they hired would not only address their skills gap, but thrive in an environment with non-profit specific technology tools. We conducted an initial screening of the applicants and sat alongside the IFCJ Canada team during the interview process to assess each applicant’s technical knowledge.

Once the preferred candidate was hired, we conducted a one-week intensive training session on-site at our hjc office in Toronto to get her up to speed as quickly as possible on the technology she needed to know, specifically Blackbaud’s Luminate Online.

The Result

IFCJ Canada now has an in-house resource to allow them to quickly and independently make desired changes to their various web properties. Without a reliance on third-parties to support their digital needs, they can act in a more agile way and build a wealth of knowledge internally that in turn will enable increased success.

Increased internal digital support
“IFCJ Canada was very pleased with the service that hjc provided throughout this entire process. It was flawlessly executed and within budget. Mark McGrath developed a great process to assist us through this hire, and the individual who is now on our team, is delivering well beyond our expectations during her first six months. Thank you, Team hjc!”

Mark Climie-Elliot

CFRE, Executive Director ,

IFCJ Canada