hjc custom designed an approach to meet Pet Partners specific needs, collected data, created an inclusive approach and facilitated a one day workshop with staff leadership and industry partners. The outcomes were informed recommendations, some which required minimal resources and others that required more work or financial investment but because of hjc's efforts, we were able to prioritize those items effectively.

“IFCJ Canada was very pleased with the service that hjc provided throughout this entire process. It was flawlessly executed and within budget. Mark McGrath developed a great process to assist us through this hire, and the individual who is now on our team, is delivering well beyond our expectations during her first six months. Thank you, Team hjc!”

Journey Mapping with hjc has been an incredibly powerful way for my fundraising team to work better together – and to focus on key ‘moments that matter’ to raise more money and create a better customer journey